Frequently asked questions

Payment

What are the payment options?


PayPal goods & services, all major credit cards, bank transfer, cash bank deposit.




How do I purchase from you?


Via website, direct message, email or payment plan however the website will always be the easiest & quickest method for any prospective customer.




Do you have this item in a size......?


If it doesn’t state your size on the website then we don’t have it.




Can you get this item for me?


We are not personal shoppers however, if you have seen the item on our page before we are more than happy to make a note. Thank you.





Shipping & Return

What is the MerterLuxury.com promise?


Our factory/wholesale partners work tirelessly to produce listings that are accurate in their descriptions and images. Items received that are misrepresented may be eligible for a full refund after review by our team if contacted within 3 business days of the receipt of the item. To submit a claim, please write in to international@merterluxury.com. In the email, include the order number, a brief description, and attached images of the received item.




What is the return policy?


If you're happy, we're happy. We're here to help process returns with our wholesale/factory partners to make it a hassle-free process. Please follow these simple steps: -Notify us within 3 days of delivery by submitting a request through our Contact Us page or email us at international@merterluxury.com. To help expedite your request, please provide your order number and reason for return. -The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed with the security tag intact. Otherwise, the item will be returned to you. -Once processed, you will receive an email from us to take further steps. * Please note: A 10% restocking fee, not to exceed $50, will be applied for all returns. Shipping and other fees incurred are non-refundable. Final sale items, jewelry, swimwear, and international purchases are not eligible for returns.




How can I track my package?


After you have completed your checkout, just relax! Our Partners are locating and preparing your order for shipment. Once the item is in the hands of the carrier, you will receive an automated tracking email that can be used to watch you item as it makes its way to you!





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