Frequently asked questions
What are the payment options?
How do I purchase from you?
Via website, direct message, email or payment plan however the website will always be the easiest & quickest method for any prospective customer.
Do you have this item in a size......?
If it doesn’t state your size on the website then we don’t have it.
Can you get this item for me?
Shipping & Return
What is the MerterLuxury.com promise?
Our factory/wholesale partners work tirelessly to produce listings that are accurate in their descriptions and images. Items received that are misrepresented may be eligible for a full refund after review by our team if contacted within 3 business days of the receipt of the item. To submit a claim, please write in to firstname.lastname@example.org. In the email, include the order number, a brief description, and attached images of the received item.
What is the return policy?
How can I track my package?
After you have completed your checkout, just relax! Our Partners are locating and preparing your order for shipment. Once the item is in the hands of the carrier, you will receive an automated tracking email that can be used to watch you item as it makes its way to you!