Customer Service

Question 1

What is the return policy?

Answer

If you're happy, we're happy. We're here to help process returns with our wholesale/factory partners to make it a hassle-free process. Please follow these simple steps: -Notify us within 3 days of delivery by submitting a request through our Contact Us page or email us at international@merterluxury.com. To help expedite your request, please provide your order number and reason for return. -The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed with the security tag intact. Otherwise, the item will be returned to you. -Once processed, you will receive an email from us to take further steps. * Please note: A 10% restocking fee, not to exceed $50, will be applied for all returns. Shipping and other fees incurred are non-refundable. Final sale items, jewelry, swimwear, and international purchases are not eligible for returns.

Question 2

How can I track shipping?

Answer

After you have completed your checkout, just relax! Our Partners are locating and preparing your order for shipment. Once the item is in the hands of the carrier, you will receive an automated tracking email that can be used to watch you item as it makes its way to you!

Question 3

What is the MerterLuxury promise?

Answer

Our factory/wholesale partners work tirelessly to produce listings that are accurate in their descriptions and images. Items received that are misrepresented may be eligible for a full refund after review by our team if contacted within 3 business days of the receipt of the item. To submit a claim, please write in to international@merterluxury.com. In the email, include the order number, a brief description, and attached images of the received item.

Frequently asked questions

Shipping & return

What is the return policy?

How can I track shipping?

What is the MerterLuxury promise?

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