Frequently asked questions
Shipping & return
What is the return policy?
If you're happy, we're happy. We're here to help process returns with our wholesale/factory partners to make it a hassle-free process.
How can I track shipping?
After you have completed your checkout, just relax! Our Partners are locating and preparing your order for shipment. Once the item is in the hands of the carrier, you will receive an automated tracking email that can be used to watch you item as it makes its way to you!
What is the MerterLuxury promise?
Our factory/wholesale partners work tirelessly to produce listings that are accurate in their descriptions and images. Items received that are misrepresented may be eligible for a full refund after review by our team if contacted within 3 business days of the receipt of the item. To submit a claim, please write in to email@example.com. In the email, include the order number, a brief description, and attached images of the received item.